Shipping
We ship across India today, with more markets rolling out. Every box carries the Certificate of Analysis (CoA) — the GC/MS proof of exactly what’s inside the bottle.
| What | Detail |
|---|---|
| Dispatch time | In-stock orders leave us within 2–3 business days. |
| Delivery time | Typically 3–7 business days after dispatch, depending on your PIN code. |
| Where we ship | All of India. International shipping is coming. |
| Tracking | At launch you’ll get a tracking link by email. In demo mode we confirm by hand. |
Bulk and private-label runs are made to order and take about 2–3 weeks — see wholesale.
Returns
We want you to trust what’s in the bottle. If something isn’t right, we’ll make it right.
The window
You can request a return within 14 days of delivery.
What can come back
- Unopened, sealed bottles — full refund or replacement.
- Damaged, leaked, or wrong item — covered in full, no questions; see below.
What we can’t take back
For hygiene and product-integrity reasons, opened or used oils can’t be returned unless they arrived damaged or defective. Pure botanical oils are sensitive products — this keeps every sealed bottle on our shelf trustworthy.
Refunds
Once we receive and check a returned item, your refund is approved and issued to your original payment method.
- Refunds are processed within 5–7 business days of us receiving the return.
- Your bank may take a few extra days to show it.
- Original shipping is refunded when the return is our fault (damaged, wrong, or defective item).
Prefer a replacement instead of money back? Just say so when you contact us and we’ll send a fresh bottle.
Damaged or wrong item
If a bottle arrives broken, leaked, or it’s simply not what you ordered, that’s on us.
- Tell us within 48 hours of delivery and send a photo if you can.
- We’ll ship a replacement or refund you in full — including shipping.
- You won’t need to ship the damaged item back unless we ask.
Buying on Amazon
While on-site payment is still coming, the fastest way to buy today is the Buy on Amazon button on any product page. Orders placed through our Amazon listings are shipped and serviced by Amazon, and follow Amazon’s own returns and refund policy — usually a 30-day window, managed from your Amazon account. The oil in the bottle is identical to what we sell here, CoA and all.
Contact us
Start a return, ask about a refund, or just check something — we’re quick to reply.
Email hello@theorganicforest.com
Or use the form on our Help & contact page.